Refund & Cancellation Policy

This Refund and Cancellation Policy applies to memberships and services provided by Repose Centre of Human Transformation (Registration No. 2024/228806/07), referred to as "Repose", "we", "us", or "our". Please read it carefully before enrolling.

1. The Six-Month Commitment

The Repose Academy is structured as a six-month transformation programme, billed monthly at R1,200. When you enrol, you are committing to the full six-month journey. This commitment is a core part of the Academy's design — meaningful transformation requires consistency and time.

By enrolling, you acknowledge and accept that you are committing to six consecutive monthly payments.

2. Monthly Billing

Your membership is billed automatically each month through Paystack. Each monthly payment grants you access to the Academy content, resources, and webinars for that billing period.

3. Your Statutory Rights (Electronic Transactions)

South African law gives consumers who buy online a seven-day cooling-off right under section 44 of the Electronic Communications and Transactions Act, 2002 (ECTA). This right has important exceptions. Under section 42(2) of ECTA, the cooling-off right does not apply to digital content, or to services that have begun to be performed with your consent before the end of the seven-day period.

The Repose Academy and our digital resources are digital content to which you are given immediate access upon payment, and your membership is a service that begins immediately. By completing your purchase and accessing the content, you consent to performance beginning right away and acknowledge that the seven-day cooling-off right therefore does not apply to these items. This does not limit any other rights you may have under the Consumer Protection Act, 2008 — for example, where a service is materially not provided as agreed.

4. Refunds

Due to the nature of our digital content and the immediate access granted upon payment, monthly membership fees are non-refundable. Once a monthly payment has been processed and access has been provided for that period, that payment cannot be refunded.

This includes situations where:

• You choose not to engage with the content during a paid period
• You are removed from the Academy for violating the Code of Conduct
• You decide the programme is not for you after gaining access

5. Cancellation

Cancellation of your membership is available after you have completed the six-month programme. During the commitment period, the membership is designed to run its full course to support your transformation.

To cancel after completing the programme, contact us at support@repose.co.za. Your access will continue until the end of your final paid billing period, after which no further payments will be taken.

6. Exceptional Circumstances

We understand that life circumstances can change. If you are facing genuine exceptional hardship, please contact us at support@repose.co.za. While refunds are not guaranteed, we will review each situation with care and compassion on a case-by-case basis.

7. Failed Payments

If a monthly payment fails, we may attempt to process it again. If payment cannot be completed, your access to premium Academy content may be suspended until the outstanding amount is settled. A short grace period may be provided at our discretion.

8. Wellness, Retreats, and Events

Repose Wellness programmes, retreats, and events are subject to their own cancellation and refund terms, which will be communicated at the time of booking or quotation.

9. Contact Us

For any questions about this policy or to discuss your membership, please contact us: